Refund policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

Please send us an email at support@kiddlycuddly.com and our team will assist you accordingly.

All refund and/or return requests including defective item(s) must be made within 30 days of delivery. We shall not entertain any request made after 30 days of delivery.

If you did not receive the product within the guaranteed time (30 days not including 2-5 day processing), you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

When a Return/Refund Cannot Be Processed:

We strive to handle every return fairly. However, we are unable to process standard refunds or reshipments in the following situations:

• Incorrect Delivery Address: If the carrier cannot complete delivery due to missing details or typo errors provided at checkout.

• Confirmed Delivery: If the shipping carrier provides valid tracking and official proof of delivery matching your address.

• Item Condition: If the toy or clothing item has been heavily used, altered, or is missing its original brand packaging.

• Timeframe: If the request is submitted past our standard 30-day post-delivery window.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Personalized Products

If I change my mind am I able to cancel my order?

Yes. As long as your cancellation request is made within 24 hours of placing your order.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.